FAQ

We've tried our best to answer some common questions below but if there's any other questions you have then please feel free to send us your question via our contact page, Instagram or email at hello@withnini.com.

Information about shipping, can be found on in our Shipping Policy

Information about returns/exchanges can be found in our Returns and Exchanges Policy.

How is With Nini sustainable?

Sustainability is something we prioritize at With Nini. We are proud to offer carefully curated secondhand fashion items - all sourced from thrift stores and saved from the landfill.

Aside from our products, we also try our best to ensure packaging is eco-friendly. When purchasing a With Nini product in-person, we like to package our products in 100% recyclable craft paper bags. Shipments are sent in sustainable cardboard boxes instead of poly mailer, these boxes can be easily recycled and reused. We purposely choose to keep our bags unbranded so you can reuse them for any occasion! Our organic cotton baggies used to package jewelry are also ethically made and can be reused for multiple purposes. 

Our business cards are made from recycled materials as well, making sure even the smallest detail is an ideal choice for our planet.

Do you offer local pick-up?

Yes! Local pickup for those living in or around Ottawa, ON are able to pickup their With Nini goodies for free in Barrhaven (a neighborhood in Ottawa). Send us a message on Instagram or through our contact page either before or after you place your order so we can arrange a time and place to meet!

How does local pickup work?

After selecting the "free local pickup" shipping option when placing your order, you can either reach out to us via Instagram or our contact page or you will receive an email from us to discuss a specific location along with a pick-up date and time.